An information letter for defects in a product is written by a customer to the company representative complaining about the defect in the product which he/ she has recently bought from the store. It is a formal letter, and hence one should be polite and clearly state the defect that your product has and what you have done till now for that.
In the commercial sector, defective products can lead to a huge inconvenience to the customers or sometimes prove to be hazardous even. Especially electrical and electronic components face these problems, and hence complaints from customers are received for the replacement or repairing if the products according to the warranty terms and processes. For these reasons, Inform letters are written, addressing to the company or dealer, by the customers. Don’t be rude. Enclose your invoice as a proof of your purchase. This letter can be a further proof in case the company doesn’t take heed of your complaint.
Inform Letter For Defects In A Product Writing Tips
- The letter must me written as a request in a formal way, showing due decency.
- Proper details of the product along with product name, number and others must be mentioned in the letter.
- If the user has contacted anyone in the company about the defect in the product, it must also be mentioned, including the name of the person, involved with the company.
- In case the company asks for the Xerox copies of the product’s documents, it must also be included with the letter.
Inform Letter For Defects In A Product Template
Use our free Inform Letter for Defects in a Product to help you get started.
From,
____________
____________
____________
Date: _________ (date on which the letter is written)
To,
____________
____________
____________
Subject: Inform letter for defective product
Dear _________ (name of the receiver),
I’ve bought a ________ (name and details of the product) on ________ (date of purchasing) form the _________ (name and address of the store from where the product is bought). But the product is having a major defect, since the day I purchased it. It costs ______ (price) as already mentioned in the Xerox of the product’s documents provided with this letter. The product terms included warranty of _______ (warranty duration).
I’ve already contacted __________ (name of the designation of the person) for the same, and he suggested me to address this letter to you.
So, with a valid warranty, I wish to receive the best services from you, as early as possible.
Thanking you,
Yours sincerely,
____________
(Name and signature)
Sample Letter
From,
Rhett Butler,
212, Pivet Drive,
Mystic Falls.
11 March 2017
To,
Ashley Wilkes,
425, Salvatore House,
Atlanta.
Subject: Complaint letter for a defect in a product
Dear Mr. Wilkes,
This letter is to inform you about the defect; the washing machine is having. I’ve bought it from the Gadda store and I’m facing a serious defect in the product. I’ve bought it for Rs. 15,000 rupees as already written in the photocopy of the receipt I’ve provided with this letter. I’ve talked to Mr. Fasim Khan, one of your company representatives and according to his advice, I’ve addressed this letter to you.
I hope to receive the earliest possible services from your side for the replacement of the product.
Thanking you.
Yours truly,
Rhett Butler.
Email Format
The following is an email format for informing about defects in item.
To: name@email.com
From: name@email.com
Subject: Informing about the defected product
Dear_________ (name of the receiver),
I’ve bought a ________ (name and details of the product) on ________ (date of purchasing) form the _________ (name and address of the store from where the product is bought). But the product has a major defect, since the day I purchased it. It costs ______ (price) as already mentioned in the Xerox of the product’s documents provided with this letter. The product terms included a warranty of _______ (warranty duration).
I’ve already contacted __________ (name of the designation of the person) for the same, and he suggested me to address this letter to you.
So, with a valid warranty, I wish to receive the best services from you, as early as possible.
Thanking you,
Yours sincerely,
Name and signature
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