A complaint letter is written by an irate customer who has not received the desired services as promised by the provider in the specified quality, quantity and within the designated time span. In this letter, the individual stating the complaint describes the exact scenario regarding the service, including the difference in the promised service and the one which is being provided to him/her. The one writing the letter may or may not inquire about the reason behind the situation.
In exchange for the product/service which has not been up to the desired level, the customer could ask for a refund of payment which has already been made; or he/she could refrain from paying up the designated amount for the product/service. The customer can also ask for the appropriate demurrages from the organization for the unjustified delay in shipment of the product or the improper completion of the work-service which is either incomplete or not up to the mark as expected by the customer.
Complain About The Poor Service Writing Tips
- Start by mentioning the location of store visited, work/service required and date of visit.
- Briefly, explain the incident/ unfinished work against which you are expressing the grievance.
- Mention you are disgruntled by this experience.
- End by asking the concerned authority to pay up demurrages for incomplete work /incidence failing which you will approach Consumer Forum
Complain About The Poor Service Template
Use our free Complain About the Poor Service to help you get started.
From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
I visited your …..(mention organization) located on …….(mention location) on ….(mention date). I requested …(mention work you wanted done).
….(briefly explain the situation/incident which has caused disgruntlement)
I am disgruntled by this experience ….
I want you to pay up ….(mention amount) as demurrages for ….(mention incomplete wok or service) failing which I will be forced to seek help from Consumer Forum.
__________ (your name)
Sample Letter
From
Stacy Chapman
378, Millenium Towers
New York.
To
Sofia James
Manager
Clip and Art
Hemmingway Lane
New York
12 September 2013
Dear Mrs. James,
I visited your salon located on Hemmingway Lane for hair-trim on 12 September 2013. Since my hair was earlier in a step-cut, I requested the stylist to trim them by half-inch.
Miss. Kelly was assigned to attend to me. To my utter horror, she clipped off almost two inches of the first step and then apologized for the mistake. I was left unattended for nearly an hour during which time I complained to the supervisor.
On voicing my anger, she returned and tried completing my haircut which is nowhere close to the desired one. I am disgruntled by this experience and have blogged to inform people not to visit your salon or its branches elsewhere in New York.
I want a written apology from your staff and want you to pay up $100 as demurrages for spoiling my haircut and leaving me embarrassed with the present hairstyle which I will have to bear with for the next few months. Failing which I will be forced to seek help from Consumer Forum.
Stacy Chapman
Email Format
Here is the email format of the letter which can be used as an example while writing the same.
Email: Receiver’s email address
Subject: Complaint regarding the service.
Dear Name,
I had booked my car for the transportation to___________ a week back through your cargo company_________. This was on the transfer I had, and I wished to get the car soon as had to travel a lot in my work. I was assured that the car would reach the destination in two working days, but I received the car after almost a week, that too we had a lot of problems as none of the employees of your office could inform what was happening. We had to make some calls to your office, and we didn’t get a proper answer. Finally yesterday I received the car, but I am upset that the car has dents and the rear window, as well as the wiper, is broken.
I was charged ___________ initially for transportation amount of which I had to pay 80% at the starting point and 20% at the time of delivery. Yesterday the driver called me and informed that there is no petrol and that he would require an additional amount to bring it to my door. The car was filled with a full tank of petrol at the starting office, but by the time it reached me I was charged extra.
I am disappointed with the service; first, the amount of inconvenience caused was immense because of the delay. Second, the car was not delivered in the proper condition request you to look into the matter and refund the amount of breakage.
Thanking you,
Your name.
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