An apology is an act of saying that you are sorry for some wrong that you have done. It may be a written or spoken expression of one’s regret or remorse for hurting someone or committing something awful. One of the hardest things to do in life is to apologize. Committing mistakes is part of life, but some people find it difficult to admit their wrongdoings or mistakes. If you cannot do it in person, then writing an apology letter can help in proving your sincerity to the hurt person.
Even in the world of business mistakes are made and some of them are irrevocable as their consequences are seen in the real world. However, if one apologises sincerely for the mistakes they make it goes to show their sincerity and continue the professional tone of the relationship. If you make a mistake, a business apology letter is crucial. Letters should generally be written from the perspective of the customer/client is always right. Business apology letters should be written in a way that encourages them to forgive the mistake.
Sample Business Apology Letter Template Writing Tips
- State the circumstance as to what happened but do not go too much into the details or make any excuses. This will only make the other person angrier than they already are and will avoid any further misunderstanding between the two of you.
- Tell the person you have offended that you are sorry and admit that you were wrong. Sometimes people are mad at you for reasons completely different from what you thought really made them mad. This will clear things up if ever it was merely a case of misunderstanding.
- Be honest and assess how much the partnership means to you. Tell them that you do not want to lose them as your friend.
- End your letter with the promise that you would do anything to make it up to them and that you will never it happen again. Sign it and make sure that your friend gets the letter.
Sample Business Apology Letter Template Template
Use our free Sample Business Apology Letter Template to help you get started.
From,
__________
__________
__________.
Date: ________.(Date on Which Letter is Written)
To,
__________
__________
__________.
Subject:_______________. (Main purpose of writing the letter)
Dear _____(Sir /Madam / Name of the recipient),
On behalf of __________(Name of the traveling company), kindly accept our sincere apologies for not giving you the kind of holiday you expected. From your complaint letter dated _______________(date mentioned in the complaint letter) we realized the hardships, you went through during the vacation. You have specified that you were not given the kind of hotel which was specified in the brochure. We checked this with the tour manager and learned that it was a mistake on his part and we apologise for all the confusions. We have taken care of the matter, and we assure you that such incidents will not happen in the future. We sincerely regret the inconvenience caused to you because of this.
As a gesture of goodwill kindly accept a free stay for three days in _________(Name of the place offered ). You can avail this anytime in next six months. I am sure you will overlook the mistake on our part at this time and would continue to avail our holiday package.
We reassure you that such mistakes won’t be repeated in the future and look forward to a more positive association with you.
Thanking You
Yours faithfully,
_______________ (Name and Signature)
_______________ (Designation and name of the company)
Sample Letter
King of all Products Ltd.
Kolkata.
June 8, 2005
Krishnaditya Raman
Digha, Kolkata.
Subject: Regarding the supply of products.
Dear Sir,
About your letter dated June 5, 2005, we beg to apologize for not supplying you the ordered quantity of books. This mistake took place due to the misreading of the order by the concerned employee. We received the order for the same product from the same location as yours, and therefore the mistake was committed by the concerned employee.
We will deliver the remaining products at your door very soon, and no extra delivery charges will be applied to your account. Our customers are precious to us, and we shall take all the necessary measures to avoid the recurrence of such mistakes in the future. Keep shopping like a happy customer; we are not going to disappoint you again.
Thank you.
Warm regards,
Rishi Bajaj
Customer Relationship Manager
King of all Products Ltd.
Kolkata.
Email Format
The following is the email format to be followed for the Business Apology Letter Template.
From: name@email.com
To: name@email.com
Subject: ______________ (Main purpose of writing the mail)
Dear ___________, (Sir/ Madam/ Name of the recipient)
In reference to your mail dated ____________(mention the date), we beg to apologise for not supplying you the ordered quantity. This mistake took place due to the misreading of the order by the concerned employee. We received the order for the same product from the same location as yours and therefore the mistake was committed by the concerned employee.
We will deliver the remaining products at your door very soon, and no extra delivery charges will be applied to your account.
Our customers are very valuable to us, and we shall take all the necessary measures to avoid the recurrence of such mistakes in the future.
Keep shopping like a happy customer; we are not going to disappoint you again.
Thank you.
Warm regards,
_______________ (Name and signature of the sender)
_______________ (Designation and name of the company)
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