Visiting the doctor is a delicate and uncomfortable subject to some, if not most people. Many would avoid it altogether if it was possible, yet circumstances may leave them no other choice. It isn’t difficult to understand given the harrowing incidents that we here off, not to mention that clinics and hospitals are generally considered to be places of disease and sickness. It becomes all the more troublesome when you undergo a horrible experience at a medical facility because of negligence during treatments and malpractices on the part of the staff.
In such situations, it is necessary to inform higher authorities within the nursing home or the management about such complaints that you may have regarding the doctors, nurses or other technicians at the facility. A formal letter addressing the same is paramount, addressed directly to the authority informing them of your situation and traumatic experience at their facility. The letter must clearly describe the incidents, paying strict attention to the facts and demanding that corrective procedures take place so that others in the future do not undergo similar or worse experiences.
Medical Service Complaint Letter Writing Tips
- As this is an official letter, the language used must be formal.
- The contents of the letter should express the exact nature of the issue that you are facing and must contain enough detail so that the authorities can take the necessary action.
- The letter should be brief and concise.
- Avoid using a harsh and negative tone while writing the letter.
- Keep the details accurate and avoid unnecessary antagonizing.
- Once you are through writing the letter, please recheck the same for spelling mistakes or grammatical errors.
Medical Service Complaint Letter Template
Use our free Medical Service Complaint Letter to help you get started. If you need additional help or more examples check out some of the sample letters below.
To,
___________
___________
___________
___________
Date ___________(Date on which letter is written)
From,
___________
___________
___________
___________
Sub: ___________
Dear Sir/Maam,
I would like to bring to your notice about a certain issue that I had to face when admitted to your medical facility. This incident took place on ___________ (date)
When I was admitted for ___________ (procedure), ___________ (explain the issue) which is why I beleive it is necessary for you, the management to be made aware of such practices in your facility.
I hope you look into the matter and respond back at the earliest.
Thanking You.
Yours Sincerely,
___________
Sample Letter
To,
Dr. Keshav V.K.
Senior Doctor
Asclepius Medical Clinic
Date ___________(Date on which letter is written)
From,
Meera Kapoor
1103, B3 Complex
The Promenade
Subject: Medical Service Complaint Letter
Dear Sir,
I wish to issue a complaint to you regarding the services rendered by your medical clinic when I was admitted in for a full check-up on the March 31st, 2017.
When I checked in at 12 PM in the afternoon, I was barely given any attention and the attendant came to came to take me in after over thirty minutes without so much as an acknowledgment. While taking in blood samples, the technicians and nurses very incredibly rough with a very foul attitude. Even the doctor who attended me for my bone examination lacked punctuality, keeping me waiting in the observation room for over an hour. Once I was notified that my results had come in, I arrived promptly but was given another person’s reports due to clerical issues. I can understand that your institution gets a lot of patients every day, but this is not the way you treat them. Lack of punctuality, courtesy and such negligence is not what one would expect from your clinic.
I hope that you look into the matter and make sure that my reports are given at the soonest.
Yours Sincerely,
Meera Kapoor
Email Format
The following is the Email format to be followed for writing a Medical Service Complaint Letter.
To: name@email.com
From: name@email.com
Subject: Medical Service Complaint Letter
Dear Sir,
I wish to issue a complaint to you regarding the services rendered by your hospital when I was admitted in for a minor surgery on April 11, 2017.
I arrived at 10 AM in the hospital for a minor surgery on my left shoulder for which I had duly taken an appointment beforehand. However, despite my punctuality, I was made to wait for two hours due to a scheduling issue. Even once the other patient had been attended, the doctor took another two hours off for personal appointments. Once he arrived, it took another hour till all the necessary equipment was made available. Once I was on the operation table, the anesthesia was improperly administered, due to which I collapsed out of sheer pain when the doctor began operating. This experience has truly shaken me, with the level of incompetence and lethargy inconceivable from such a reputed hospital.
I hope that you look into the matter and reprimand all the personnel responsible for this lack of professionalism.
Yours Sincerely,
Meera Kapoor