Whether you are a customer or an employee at a company, you are bound to have grievances at some point in time due to negligence, miscommunication or a combination of the two. Regardless of the issue, it is paramount that one properly conveys his/her side of the issue to the other party. If that fails to draw a solution, one has no other option than to get in touch with a higher authority to gain closure on the issue. Such a step must be carefully considered and must only be taken if you are confident in your position and all other avenues have been considered.
The ideal way to get in touch with the higher authorities is by writing a Complaint Letter directly addressed to the management or executive board of the company. The letter is not only a professional way to convey your complaint but also represents a physical, hard proof regarding your complaint. It must be formally written in a polite tone. The letter must contain all the relevant details regarding your issues, with precise facts and address how have been associated with the company, your current position along with any solutions that you may have that the company can implement to address your complaint.
Complaint Letter to Higher Authorities Writing Tips
- As this is an official letter, the language used must be formal.
- It should contain the necessary details such as employee name, the nature of the issue, etc.
- The letter should be brief and concise.
- If you have a solution for the issue, don’t forget to mention it.
- Include any evidence that you may possess to back up your complaint.
- Once you are through writing the letter, please recheck the same for spelling mistakes or grammatical errors.
Complaint Letter to Higher Authorities Template
Use our free Complaint Letter to Higher Authorities to help you get started. If you need additional help or more examples check out some of the sample letters below.
To,
___________
___________
___________
___________
Date ___________(Date on which letter is written)
From,
___________
___________
___________
___________
Sub: ___________
I would like to bring to your notice ___________ (Issue that you are facing) which occured on ___________ (date and time) at your ___________ (location).
I have been a loyal ___________ (relation) to your company for a long time, and I am surprised that something like this could occur.
I sincerely request you to look into the matter and come up with the right solution at the earliest.
Thanking You.
Yours Sincerely,
___________
(Name and Signature)
Sample Letter
To,
The Management
Hastings Corporate Bank
London
Date ___________(Date on which letter is written)
From,
Felicity Stone
23 Blooming Street
London
Subject: Complaint Letter to Higher Authorities
Dear Sir/Maam,
I am writing this letter to bring to your notice, my grievances with your branch in Heathrow. On the 3rd of February 2017, I was issued a new credit card by the branch, which was unexpected as I had not applied for one.
I immediately went over to the bank, demanding information from the concerned personnel regarding the card and why it was issued. While I insisted that I had never applied for it, the staff at the bank remained stoic in their position, insisting that it was created by the consent of the customer. They even went as far as deducting surcharges from my savings account, the details of which are highly convoluted. I have been a loyal customer of this bank for over two decades and have always been treated well by your employees. Hence, this experience was a real shock to my family and me. I requested the manager at the bank to look into the matter, but despite the complaint being registered over a month ago, I have yet to receive any update on the matter.
I am positive that neither I nor any of my family members had applied for a card in my name, while the bank has no record or proof of the same. This is a criminal activity, based on which I can sue your company. Given the good relationship I have had with this bank in the past, I am willing to overlook this if my grievance is addressed and my money is returned to me. I hope that this matter can be resolved at the earliest.
Yours Truly,
Felicity Stone
Email Format
The following is the Email format to be followed for writing a Complaint Letter to Higher Authorities.
To: name@email.com
From: name@email.com
Subject: Complaint Letter to Higher Authorities
Dear Sir/Maam,
I am writing this letter to bring to your notice that I haven’t received my final payment for services rendered despite my official resignation at the company occurring two months ago.
I submitted my resignation letter on 11th Jan 2017, and ended my association on the 10th of Feb, giving the company the designated one month notice prior to my resignation as per the company policy. I completed my remaining duties and commitments, before handing charge to my replacement in due time. I was informed that my final payment would be given at a later date along with my end of service benefits and all dues would be cleared within two weeks. However, it has been two months and I haven’t received any update on the matter, with all my inquiries being rebuffed and calls being ignored. I had been a loyal employee of this enterprise for thirty years and I did not expect to be treated so cheaply by the company.
I have all the necessary documents, including a letter from the HR Department which clearly mentions the dues that the company owes me and I can take you to court for this matter. Given our long association, I am willing to avoid the legal drama if my grievance is immediately addressed and my dues are rightfully paid.
Yours Truly,
Robert Gates