A consumer complaint letter is written by an irate customer who is disgruntled on receiving a defective/damaged item for which payment is already made; dissatisfied with the performance of a product since it does not conform to the standards promised or unhappy with the services of repair/servicing department of the company. A consumer complaint letter can be written in several business situations and is used on daily basis in the world of commerce.
Several points need to kept in mind while writing such a letter. One needs to begin the letter by clearly stating their introduction and prior business done with the mentioned company. Then the writer needs to refer to the exact date of the business of which he wishes to register a complaint. The next step would be to mention in clear terms the issues and reflect the disappointment of the loyal consumer without resorting to unparliamentary language. The tone of the letter needs to be polite yet firm.
Consumer Complaint Letter Writing Tips
- Start by mentioning item purchased, its specifications, the location of the store from where it was procured, date of purchase and warranty.
- Mention about service supposed to be provided by the company which is not done so far.
- State inconvenience caused due to non-completion of work.
- Furnish a copy of documents like warranty card, proof of posting requests for work.
- End by requesting concerned authority to have your work attended to on priority.
Consumer Compliant Letter Template
Use our free Consumer Compliant Letter to help you get started.
From,
__________ (your name)
__________
__________ (your address)
Date: __________ (date of writing letter)
To,
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
__________
Subject: Consumer Complaint Letter.
Dear Sir/Madam,
I had purchased a ….(mention item with specifications) from your store in …(mention location) on ….(specify date) with a …. (mention warranty period) warranty. Your staff is supposed to undertake ….(mention service which is supposed to be provided)
It has been ….(mention time lapsed) since…..Despite posting ….(mention number) requests for the abovementioned work, no one has reported so far.
I am enclosing copies of …(mention documents enclosed as proof)
I request you to look into this matter urgently and do the needful.
Thanking You.
Yours truly,
__________ (your name)
Sample Letter
From,
Mark Robinson,
#45, Shangrila Apartment,
CA.
12th September 2013
To,
Ian Smith,
Manager,
Aquafina Water-purifiers,
Downtown Street,
CA.
Dear Mr. Smith,
I had purchased a water purifier with double-candle, model number- 4588 from your store in Downtown Street on 12th March 2013 with a one year warranty. During warranty, your staff is supposed to undertake three quarterly servicing and replacing candles during the last servicing.
It has been six months since I purchased the water-purifier.Despite posting three requests on your toll-free number for servicing due; no one has reported so far. I am unable to clean the filters myself since the item has a seal which is to be opened only by your agents.
Since the water in my locality has high TDS value, it is necessary to clean the filters in time before they get clogged, and the purifier ceases to work.
I am enclosing a copy of purchase receipt with all relevant details and list of the docket number for proof of my requests for servicing on your toll-free number.
I request you to look into this matter urgently and do the needful.
Thanking You,
Yours truly,
Mark Robinson
Email Format
The following is the Email Format that should be followed while writing a Consumer Complaint Letter.
To:name@email.com
From: name@email.com
SUBJECT: complaint
Dear Mr./Ms/Mrs.______(Name of the recipient)
I had purchased a ….(mention item with specifications) from your store in …(mention location) on ….(specify date) with a …. (mention warranty period) warranty. Your staff is supposed to undertake ….(mention service which is supposed to be provided)
It has been ….(mention time lapsed) since ….. .Despite posting ….(mention number) requests for the abovementioned work, no one has reported so far.
I am enclosing copies of …(mention documents enclosed as proof)
I request you to look into this matter urgently and do the needful.
Thanking You.
Yours truly,
__________ (your name)
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